Our Terms & Conditions

  • All goods sold and services provided strictly COD, EFT payments are accepted but must be paid within 14 (fourteen) business days and proof of payment must be mailed.
  • Faulty goods must be returned to Global PC Solutions offices, located at 98 Monica, Klerksdorp.
  • Quotations are valid for a period of seven days only unless otherwise stated.
  • Global PC Solutions will not guarantee the price validity and stock availability of the third party supplier.
  • If the return of faulty goods takes place within 48 (forty-eight) hours of purchase then a store credit will be passed, provided the goods are returned
  • in exactly the same condition as they were at original point of purchase including original packaging, manuals, driver disks, serial numbers and tax invoice.
  • A 15% (fifteen percent) handling fee will be payable should the faulty goods returned not be in exactly the same condition as they were at the time of purchase with all packaging intact and complete.
  • Store credit will not be issued if faulty goods are returned later than seven days from date of purchase.
  • Before a store credit will be passed, all items that are returned will be assessed by Global PC Solutions technicians to be deemed fit for return and store credit as set out in these terms and conditions. Should there be any reason that Global PC Solutions cannot assess the product it will be sent to the vendor or supplier for the testing and approval for credit, swop out or repair.
  • The following items are subject to above: Notebooks, PDA`s, GSP`s, USP`s, Tablets, Modems, Monitors and Printers will be sent to the supplier or vendor for repair.
  • Data will not be guaranteed at all, and the loss of data will not in any way be the responsibility of Global PC Solutions. Data backup remains the sole responsibility of the client.
  • Should the client require a product that Global PC Solutions does not stock, the item can be “special ordered”. A deposit of at least 50% is required to secure the procurement of the “special order”. “Special orders” items will not be held for cancellation by the client from Global PC Solutions for a period longer than 2 (two) days after notification thereof.
  • Any goods ordered that are not collected within 2 (two) business days of notification will deem the order to be cancelled and the goods will not be held.
  • All quotes, invoices and price lists without exception will be subjected to the terms and conditions stated herein.
  • No transaction or correspondence will be deemed valid without adhering to these terms and conditions.
  • The use of pirate and non-genuine parts may void the warranty of the items purchased.
  • Refilled cartridges and toners are not guaranteed.
  • Upgrades and repairs to computers and components that have not been collected or paid in full within 30 (thirty) days of acceptance of repair will be sold to defray expenses.
  • Software will not be accepted for refund or exchanged due to the possibility of piracy.
  • Software Upgrade and Installations does not carry any warranty due to user input errors.
  • Price and specification are subjected to change without prior notice.
  • Only goods purchased from Global PC Solutions will be sent to the suppliers and vendors for repair.
  • Errors and omissions excepted.

Warranties

  • All new hardware purchased from Global PC Solutions has 12 (twelve) months carry-in warranty from date of purchase.
  • The warranty stated herein is only valid for clients that purchased products from Global PC Solutions.
  • The warranty will be void should the serial number, security seal or label be tampered with or removed.
  • The warranty will be void if the goods have been written on, tampered with or modified in any way.
  • Global PC Solutions will not deliver or collect any warranty goods to or from client.
  • Goods returned as defective within 7 (seven) days of purchase will be exchanged or replaced after being tested by Global PC Solutions technicians and deemed to be within the terms and conditions stated herein. Should a replacement not be immediately available for exchange an “in store credit” will be passed. This credit is valid for maximum of 30 (thirty) days.
  • The following items are excluded from the above and will first be sent to the manufacturers approved repair centre for assessment: Printers, Monitors, Modems, Speakers, Scanners, UPS`s, Notebook, Tablets and Cartridges. Only upon their approval will a credit or replacement be passed on to the client.
  • Global PC Solutions does not accept liability for loss or damage to any extra items, and peripherals that may be booked in with warranty items. This includes items such as cables, bags, software and installation disks, inks or cartridges, instruction manuals, etc.
  • Global PC Solutions will not be liable for the loss of any data at all. It remains the client’s sole responsibility to ensure that they have an adequate back-up of all their data.
  • Supplier lead time for warranty items is up to 21 (twenty-one) working days.
  • There is no warranty on consumables i.e. blank CD’s and DVD’s, cartridges and toners, cables, paper, batteries, etc.
  • Liquids and pastes also carry no warranty whatsoever and will not be accepted for credit or exchange.
  • Software carries no warranty at all. There is no refund, no swap out or any exchange on all software.
  • Global PC Solutions will not take responsibility to pay out anything for any loss whatsoever.